Geneva, Switzerland (GenevaLunch) – Easyjet, which easily leads the pack at Geneva’s Cointrin Airport, where it has 36 percent of the traffic, saw the number of its passengers flying of out Switzerland rise by 13.7 percent in 2010.
The company had 4.3m departures from Geneva and 1.9m from Basel, where it accounts for 45 percent of the airport’s traffic.
Numbers were up despite numerous delays, some but not all of which were due to natural disasters such as heavy snow and volcanic ash.
Carolyn McCall, Easyjet’s CEO, spoke at the airport Wednesday 19 January about the company’s efforts to improve its service track record, in particular punctuality.
Four stand-by jets have been put in place since she began her job in July and the company has invested CHF200 million in Switzerland, including hiring staff.
Easyjet now has some 600 employees in Switzerland and the company plans to improve training to help staff better handle customer complaints and problems linked to delays and cancellations.
It will be investing another CHF60m in Switzerland.