EDITOR'S NOTEPAD
 
Ellen Wallace
Ellen Wallace
 

Okay, so it’s just the editor of GenevaLunch giving the award and the rules are admittedly unusual, but here they are, just two rules: you win the award if a) one of your frustrated customer service reps rudely hangs up on a customer at least once in the past month and b) you have managed to keep a customer on hold for at least two hours in one stretch.

If anyone is trying to reach the offices of GenevaLunch Monday morning, we’re in, but indefinitely on hold with Cablecom, which is creating problems with out e-mail. Maybe we’ll declare it a snow day and forget about business. Either that or consider writing a feature article on whether current economic conditions are worsening customer service in some industries.

Posted by :: Ellen Wallace on 24 November 2008 at 12:02 | permalink
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GenevaLunch, 24 November 2008.

Filed under: Business

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